ALL SALE/DISCOUNTED MERCHANDISE IS FINAL SALE.
Full Price Merchandise:
Mettlers American Mercantile will issue a full refund or exchange or purchases made within 45 days of original ship date. All returns and exchanges must be accompanied by sales receipt, with stores tags and packaging, and must be in the same condition. For exchanges please contact us by phone or email to get you your new item right away.
A return within 45 days WITHOUT the original receipt can be exchanged or be given a store credit. The store credit will be for the amount of the merchandise you are returning.
After 60 days all sales are final.
Please allow 10 to 12 business days for us to receive and process your return or exchange. Payment will be refunded once the item has been received.
Returning a Gift:
Gift merchandise may be returned or exchanged with the original receipt or gift receipt, for a refund within
45 days. Same terms apply as above. Gift recipients who return an item and do not want an exchange will be issued store credit that may be used at any time. Please allow 10 to 12 business days for us to receive and process your return or exchange.
ALL CUSOM & MONOGRAMED ORDERS ARE FINAL SALE.
ALL SALE/DISCOUNTED MERCHANDISE IS FINAL SALE.
Returns By Mail:
Customer can ship returns or exchanges to the address below. Payment will be refunded once the item has been received.
For exchanges please contact us by phone or email to get you your new item right away.
Toll Free: 888-881-9002 or 231-547-0222
Email: info@mettlersamerica.com
All products purchased are shipped via UPS or USPS.
If your order is received by 12:00 pm (EST) on a
business day, it will be shipped the same day, providing
that the product is in stock.
We want to get your product to you as quickly as possible!
Any orders received after 12:00 pm (EST) will be shipped
out the next business day.
All deliveries are made on business days during business
hours. For expedited orders only, deliveries are also
made on Saturdays.
For International orders, please call to place your order
as shipping rates, and delivery times vary.
Shipping Rates For the lower 48:
Standard Shipping (7-10 Days)
$100 or less = $8.95
$101-$400 = $12.95
$401 and above = $18.95
Express Shipping (2-3 Days)
$100 or less = $12.95
$101-$400 = $18.95
$401 and above = $24.95
*Please note that larger items have addional shipping costs.
All orders are subject to availability.
For all custom/monogram orders allow an additional 5 to 7
days for tailoring and then your order will be shipped.
