Returns & Exchanges

ALL SALE/DISCOUNTED MERCHANDISE IS FINAL SALE.

Full Price Merchandise:

Mettlers American Mercantile will issue a full refund or exchange or purchases made within 30 days of 
original ship date.  All returns and exchanges must be accompanied by sales receipt, with stores tags and packaging, and must be in the same condition.  For exchanges please contact us by phone or email to get you your new item right away.

A return within 30 days WITHOUT the original receipt can be exchanged or be given a store credit.  The store credit will be for the amount of the merchandise you are returning.  
After 30 days all sales are final.

Please allow 10 to 12 business days for us to receive and process your return or exchange. Payment will be refunded once the item has been received.

Returning a Gift:
Gift merchandise may be returned or exchanged with the original receipt or gift receipt, for a refund within 30 days.  Same terms apply as above.  Gift recipients who return an item and do not want an exchange will be issued store credit that may be used at any time.  Please allow 10 to 12 business days for us to receive and process your return or exchange. 
 

ALL CUSTOM & MONOGRAMED ORDERS ARE FINAL SALE.
ALL SALE/DISCOUNTED MERCHANDISE IS FINAL SALE.

Returns By Mail:
Customer can ship returns or exchanges to the address below. Payment will be refunded once the item has been received.  (Shipping charges are non-refundable).
For exchanges please contact us by phone or email to get you your new item right away.
Phone: 231-622-8935
Email: mettlersusa@gmail.com

Send To:
METTLERS AMERICAN MERCANTILE
Attn: RETURNS
210 HOWARD STREET
PETOSKEY, MI 49770